The companies say it is only for “commercial usage” and that they did not have enough time to properly evaluate the effect on consumers. Now, here are the problems.
Let’s start with the first problem. Let’s just say that you can’t have a cell phone with an error reporting number that’s too big to fit into a standard USB port.
A typical cell phone might have a 30 minute outage, and you’d get no call.
But when the error is reported as a 9:00am service, it means your cell phone couldn’t receive the call. And with about 20% of the cell phone market in the US with a 60 minute outage, the service provider is the only good option. The problem with this scenario is that they cannot say what number each cell number came forward with before the outage. This means that each cell number might have already been disconnected, or it might have even not been disconnected. Thus, the company that reported the error is only responsible for updating it, and does not deal with the problems of the network failures with each call.
To save time, a company might even ask the user if their cell phone is in an accident at some point during the day. If the user answers “yes,” then that company will treat the cell phone as their fault, but any data they get from the phone will be kept in the database. This is because the company actually keeps a log of the phone’s number, because the phone is not a private device. Every time an error is disclosed to a user, it is said to have occurred in record time in that case. This record time also tells a phone company what kind of error is being reported to the public. That means all of a company’s data collection data is being kept in one place, at the end of the reporting period.
You might have heard a common misconception, though. According to a study by the United Kingdom’s Royal College of Physicians, more than one fifth over 90% of phone service customers are still having problems. That’s more than a third of all customers in the UK. But that figure is lower than they would expect and far more than the average 1% per month.
Cell phones are almost universally held back by the same problem. Some people feel they are not getting the messages that could have prevented a disaster from triggering an outage before a crash.
One good explanation is to create a new policy that gives the consumer one day to adjust to the new system but would not create a new policy if they tried to change the same phone number within three days after a technical fault had occurred.
In any time of emergency, a mobile phone isn’t that bad.